Refund Policy
Refunds depend on what you purchase and the conditions explained before payment. This page describes how to raise a request with Tapnify or a creator. Rights required by applicable law in Uzbekistan remain in place.
Overview
Review the listing, checkout, and seller terms before making a purchase. Different conditions can apply to subscriptions, downloadable content, physical products, and tickets.
Subscription Refunds
Send a subscription refund request to support with the account email, payment date, and transaction reference. Eligibility is assessed against the conditions shown at purchase and applicable law; a request is not an automatic approval.
Feature Usage
If a plan includes services consumed immediately, their use may affect a refund under the disclosed purchase conditions. We will explain the reason for any decision on your request.
Subscription Cancellations
Cancel renewal through the available billing settings or contact support before the next payment. Cancelling renewal stops future renewal charges when processed; it does not automatically reverse a completed payment.
Digital Content
The seller should explain access, file formats, and any refund restrictions before payment. If a file is missing, inaccessible, or materially different from its description, contact the seller with your order reference.
Downloaded or Accessed Content
Digital access cannot always be reversed after delivery. Any restriction on returns must still respect applicable rights, including those concerning an undelivered or defective product.
Physical Goods
Contact the seller about delivery, damage, incorrect items, returns, and replacements. Keep the order confirmation and evidence relevant to your request. The seller’s conditions and applicable consumer rights determine the available remedy.
Event Tickets
The organizer’s published rules cover ticket changes and event cancellations. Contact the organizer first and include the ticket or booking reference. If you cannot reach the organizer, support can help direct your request.
Technical Issues
Report payment errors or access problems promptly. Include the page, approximate time, and a description of what happened. A technical issue may require troubleshooting before a refund decision can be made.
How to Request a Refund
Contact support@tapnify.com for a Tapnify subscription or the seller for a creator purchase. Supply the following information without including sensitive payment credentials.
- Your order or transaction reference and payment date.
- The email address used for the purchase.
- The reason for the request and relevant supporting details.
Payment Disputes and Processing
Approved refunds are normally returned through the original payment method where supported. The payment provider and bank determine processing time. A payment dispute must contain accurate information.
Contact and Support
For questions about this policy, contact support@tapnify.com. Include the relevant page or order reference, but do not send passwords or full payment-card details.